Free shipping is available only when clearly mentioned as part of a promotional campaign or special offer.

Please provide a complete postal address, email address, and contact number when placing your order. Kindly double-check your contact number before completing checkout.

If the ordered item is in stock, it will be packed and dispatched from our warehouse within 1–3 working days.

If any ordered item is out of stock, we will inform you on the same day or the next working day after your order is placed.

Our courier partners deliver shipments from Saturday to Thursday, between 9:00 AM and 7:00 PM.

Working days exclude Fridays and public holidays.

Delivery times may be affected by factors beyond our control, including weather conditions, courier delays, transport issues, or strikes.

Once your order has been dispatched, we will send your tracking details by email.

For any further clarification, please contact us at +965 6568 9317.

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as received, unused or unworn, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To request a return, please contact us at +965 6568 9317.

Returns must be sent to the following address:

Shop 6, Street 33, Shuwaikh Industrial Area 3, Kuwait

Items sent back without first requesting a return will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can review the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including custom products, special orders, and personalized items.

Please contact us if you have questions or concerns about a specific item before requesting a return.

Exchanges

The fastest way to exchange an item is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 3 business days.

Please note that your bank or payment provider may take additional time to process and post the refund.

If more than 14 business days have passed since your refund was approved, please contact us at +965 6568 9317.