سياسة الخصوصية

Motovile Effective date: 4 June 2026 Last updated: 4 June 2026

1. Introduction

This Privacy Policy explains how Motovile ("Motovile", "we", "us" or "our") collects, uses, stores, shares and protects your personal data when you visit or make a purchase through https://motovile.com (the "Website") or otherwise interact with us.

We operate in the State of Kuwait and serve customers within Kuwait. We are committed to handling your personal data lawfully, fairly and transparently, in accordance with applicable Kuwaiti law, including Law No. 20 of 2014 on Electronic Transactions, Decree-Law No. 10 of 2026 Regulating Work in the Digital Commerce Sector, Law No. 39 of 2014 on Consumer Protection, Law No. 63 of 2015 on Combating Information Technology Crimes (the Cybercrime Law), and the data-protection and cybersecurity standards issued by the Communication and Information Technology Regulatory Authority (CITRA) and the National Cybersecurity Center, as applicable.

By using the Website or providing your personal data to us, you confirm that you have read and understood this Privacy Policy.

2. The data we collect

We collect only the data we need to operate our store, fulfil your orders and meet our legal obligations.

Information you provide to us:

  • Full name
  • Delivery and billing address
  • Email address
  • Telephone / mobile number
  • Order and payment details (note: full card numbers are processed by our payment providers and are not stored on our systems)
  • Communications you send us, including complaints, return requests and enquiries

Information we collect automatically:

  • Device and browser type, operating system and language settings
  • IP address and approximate location
  • Pages viewed, time spent on the Website, and referring pages
  • Cookies and similar technologies (see Section 9)

We do not intentionally collect sensitive personal data (such as health, religious or political information) and ask that you do not provide it to us.

3. How we use your data

We use your personal data for the following purposes:

  • To create and manage your account
  • To process, fulfil and deliver your orders
  • To issue electronic invoices in Arabic as required by law
  • To arrange shipping and provide order tracking
  • To handle returns, exchanges, refunds, warranty claims and complaints
  • To respond to your enquiries and provide customer support
  • To verify payments and prevent fraud
  • To send you service messages relating to your orders
  • To send you marketing communications about similar products, only where you have not opted out
  • To improve our Website, products and services, and analyse usage
  • To comply with our legal obligations and enforce our terms

We process your data on the basis of performing our contract with you, complying with our legal obligations, your consent (for example, for marketing and non-essential cookies), and our legitimate interest in operating and securing our business.

4. How we share your data

We do not sell your personal data. We share it only with parties who help us run our business or where we are legally required to do so, including:

  • Payment providers to process KNET, card and Apple Pay transactions securely
  • Delivery and courier partners to deliver your order and provide tracking
  • Technology and hosting providers who operate our Website and systems on our behalf
  • Professional advisers such as accountants and lawyers, where necessary
  • Government authorities, courts or regulators (including the Ministry of Commerce and Industry) where required by law or to protect our legal rights
  • A successor entity in the event of a merger, acquisition or sale of our business

We require all service providers to protect your data and to use it only for the purposes we specify.

5. International transfers

Where any of our service providers process data outside Kuwait, we take reasonable steps to ensure your data remains protected to a standard consistent with this Privacy Policy and applicable Kuwaiti law. By providing your data, you consent to such processing where it is necessary to provide our services to you.

6. Data retention

We keep your personal data only for as long as necessary for the purposes set out in this Policy, including to fulfil orders, honour warranties and returns, and resolve disputes. In particular:

  • Records of complaints are retained for at least six (6) months, as required under the Digital Commerce Law.
  • Transaction and invoicing records are retained for the period required under applicable commercial, tax and consumer-protection laws.

When data is no longer required, we securely delete or anonymise it, unless we are legally required to retain it for longer.

7. Data security

The security of your data matters to us. We apply administrative, technical and physical safeguards aligned with the requirements of the National Cybersecurity Center and applicable CITRA standards, and we review and update our security measures periodically to address emerging threats. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If a personal data breach occurs that is likely to affect your rights, we will act promptly and notify the competent authorities and, where required, affected individuals without undue delay, in accordance with applicable law.

8. Your rights

Subject to applicable Kuwaiti law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your data, where we are not legally required to keep it
  • Withdraw consent at any time, where processing is based on consent
  • Opt out of marketing communications at any time
  • Object to certain processing of your data

You can exercise these rights by logging into your account or by contacting us using the details in Section 11. We may need to verify your identity before acting on your request.

9. Cookies

We use cookies and similar technologies to operate the Website, remember your preferences, keep your session secure, and understand how the Website is used. You can control or disable cookies through your browser settings, but some parts of the Website may not function properly without them. Where required, we will ask for your consent before placing non-essential cookies.

10. Children

The Website is intended for users aged 18 and over. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe a minor has provided us with personal data, please contact us and we will take appropriate steps to delete it.

11. Changes and contact

We may update this Privacy Policy from time to time. The latest version will always be posted on the Website with an updated "Last updated" date, and material changes will be notified where appropriate.

If you have any questions or wish to exercise your rights, contact us:

  • Phone / WhatsApp: +965 6568 9317
  • Address: Shop 6, Street 33, Shuwaikh Industrial Area 3, Kuwait
  • Email: info@motovile.com