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Motovile Effective date: 4 June 2026 Last updated: 4 June 2026
1. Where we deliver
Motovile delivers within the State of Kuwait only. We do not currently ship outside Kuwait or to any other GCC country.
2. Delivery times
We deliver fast across Kuwait:
- Order before 6:00 PM (Kuwait time): delivered the same day.
- Order after 6:00 PM (Kuwait time): delivered the next business day.
Business days are Saturday to Thursday and exclude Fridays and official public holidays. Delivery times are estimates and may be affected by circumstances beyond our reasonable control, including weather, courier delays and traffic conditions.
3. Items that take longer
Most items are in stock and dispatched on the timeline above. Some items may be special-order, made-to-order, or temporarily out of stock. If any item in your order is expected to take longer than 3 business days, we will contact you the same day or the next business day to let you know, so you can decide whether to wait or request a refund for that item. You are never obligated to wait for a delayed item — a full refund is always available for items we are unable to supply within a reasonable time.
4. Orders with multiple items
We ship each order together as a single, complete delivery. If one item in your order is still being prepared, we will hold the shipment until all items are ready, unless we agree otherwise with you. If you would prefer to receive available items first, contact us and we will do our best to accommodate you.
5. Delivery fees and free delivery
- Free delivery applies to all orders of 20 KD or more within Kuwait.
- For orders under 20 KD, a delivery fee is calculated and clearly displayed at checkout before you confirm and pay, based on your delivery address.
The total price you pay, including any delivery fee, is shown to you before you complete your order. We do not add hidden charges after checkout.
6. Accurate delivery details
To deliver your order successfully, we need a complete and accurate delivery address, a valid contact number and a valid email address. Please check these details carefully before completing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by you.
7. Tracking your order
As soon as your order is dispatched, we will send a tracking link to your phone (by SMS) and email. You can also check your order status at any time by logging into your account.
8. Receiving your order
Please inspect your order on delivery. If anything is damaged, defective, incomplete or incorrect, contact us immediately so we can resolve it. Please see our Returns & Refund Policy for full details of your rights.
Risk in the goods passes to you upon delivery to the address you provided.
9. Contact
For any questions about shipping or delivery:
- Phone / WhatsApp: +965 6568 9317
- Address: Shop 6, Street 33, Shuwaikh Industrial Area 3, Kuwait
- Email: info@motovile.com
